WHERE DO YOU SHIP?
We can ship anywhere in Australia excluding NT, WA, and TAS. Unfortunately those states have quarantine laws which do not allow us to ship there. Shipping is a flat rate of $14.95. Orders over $150 receive free shipping.
DO YOU DELIVER?
Yes! We deliver to most of the Sydney metropolitan area for a flat rate of $14.95. As a general guide, you're in our delivery zone if you are within 30km, or 30-40 mins drive of our base in Hurstville. If unsure, select delivery and we can always ship your order if you are outside the delivery zone. Orders over $100 receive free delivery. Deliveries are usually made on Sundays depending on the area, but may vary based on volume. Please contact us at email@example.com if you have any questions, live outside the delivery zone, or require Mon to Fri delivery, and we will do our best to accommodate.
HOW LONG DOES MY ORDER TAKE TO ARRIVE?
Orders will post Monday through Wednesday via Auspost express. The cut off time for next weeks orders is 9pm each Friday. You will have the option to track your parcel and/or receive notifications through SMS or email. We post our plants semi bare-rooted to receive minimal shock. We package our plants to ensure they do not move during transport and will remain healthy.
DO YOU SEND UPDATES?
Since the shipping dates are shown at checkout (see pic)
and the shipping process is explained in the confirmation email, there will be no further updates until your order ships. If you do not receive your confirmation email it's probably a good idea to check the junk/spam folder as they sometimes end up there. If you've not received one just email us with your order number and we can tell you what day it will be shipping.Most orders are received next day, or 2 days for outside metro or rural areas, but this is not guaranteed. Unfortunately, once Auspost picks it up it is out of our hands. If your order takes an usually long time to arrive and the plants are not healthy or arrive damaged, please take as many picks as possible, including the box if it's damaged, and send them to us at firstname.lastname@example.org so we can make it right.
CAN I PICK UP?
Yes! Select pick up at check out and we will bring your order to our store in Erskineville as early as the next business day for you to pick up at your leisure ( no additional charge). It's a good idea to call or email before heading out to make sure your order is ready. Store hours are Wed-Sat 10am-4pm and Sun 10am-1pm.
CAN I SEND A PLANT AS A GIFT?
Yes, you can.We will include a special hand written note for you at no extra charge. Simply let us know in the 'special instructions for seller' box on the cart page that it's a gift and tell us what you would like the message to read and we will be happy to accommodate you. If the recipient is in Sydney and you would like your gift delivered we can also work with you on the purchase of a pot so the recipient is truly blown away and has nothing more to do!
WHEN DOES NEW STOCK ARRIVE?
We are constantly growing or sourcing new plants and will be adding new merchandise as soon as it is available for sale. We want to ensure only the best quality plants that are healthy and strong are shipped to our customers. The best way to keep up to date with our new merchandise is by subscribing to our newsletter and becoming a green bean.
CAN I COMBINE SHIPPING?
If you have placed an order and it hasn't shipped yet, we are happy to combine shipping if you see something else you want. For NSW residents, simply select 'pick up' at the checkout screen, and add your existing order number in the notes to seller section. If you live outside NSW, use code 'add on' at checkout, and put your original order number in the notes to seller section. We can generally accept add ons before the 9pm Friday cut off but if unsure, please email us at email@example.com.
DO YOU ACCEPT RETURNS?
Unfortunately, we cannot offer refunds or accept returns but if you have an immediate concern directly after receiving your items, please message us. Our plants are packaged extremely carefully and posted in order to reach their destination as quickly as possible. We only source and grow healthy plants, ensuring what we sell is excellent quality. If there is an issue, please contact us. We are aware sometimes plants and boxes can be affected by transport-- please alert us immediately so we can work with you for a resolution. Pics are also very helpful!
DO YOU HAVE A LOYALTY PROGRAM?
Green Beanz is excited to announce the birth of our new loyalty program. Points are earned automatically just for shopping, or earn additional points for referring a friend. We will even give you points just for having a birthday! You will be notified when you have earned enough points to redeem so it really is easy! Simply create an account or click on the rewards logo on the bottom right of our website.