DO THE PLANTS COME IN POTS?
We ship our plants semi-bare rooted to give them the best chance of arriving in good condition. Shipping in the pots is not only much more expensive, but the soil often becomes dislodged due to rough handling by Auspost, causing a lot of damage to the plants. Therefore, have your pots ready and some good soil, re-pot your plants on arrival and give them some water. We recommend perlite mixed with your soil to help with drainage, particularly important in the colder months. In the description of each plant you will see the pot size that the plant is currently growing in to help you prepare pots.
WHERE DO YOU SHIP?
We can ship anywhere in Australia excluding NT, WA, and TAS. Unfortunately those states have quarantine laws which do not allow us to ship there. Email us for info on having your order shipped to a plant concierge who can treat and prepare your plants for shipping to quarantine states. Shipping is a flat rate of $12.95 using Auspost express.
HOW LONG DOES MY ORDER TAKE TO ARRIVE?
Orders will post Monday through Thursday via Auspost express. The cut off time for next weeks orders is 9pm each Friday. You will have the option to track your parcel and/or receive notifications through SMS or email. Most orders arrive a couple of days after they ship however due to Covid, delays may be possible.
DO YOU SEND UPDATES?
Since the shipping dates are shown at checkout and the shipping process is explained in the confirmation email, there will be no further updates until your order ships. If you do not receive your confirmation email it's probably a good idea to check the junk/spam folder as they sometimes end up there. If your order takes an unusually long time to arrive and the plants are not healthy or arrive damaged, please take as many pics as possible, including the box if it's damaged, and send them to us at email@example.com so we can make it right.
DO YOU DELIVER?
Yes! We deliver to anywhere within 25km or our Erskineville store for a flat rate of $12.95. Deliveries are on Sundays and you will receive an email the day before letting you know what time to expect your order. Orders placed after midnight Thursday may not be delivered until the following week. Please contact us at firstname.lastname@example.org if you have any questions, live outside the delivery zone, or require Mon to Fri delivery, and we will do our best to accommodate.
CAN I PICK UP?
Yes! Select pick up at check out and we will bring your order to our store in Erskineville as early as the next business day for you to pick up at your leisure ( no additional charge). You will receive an email once your order is ready to be picked up. Due to COVID-19, pick up is only available 10:00 am to 4:00 pm Saturdays, and 10 am to 1 pm Sunday only. More days will be added as restrictions ease. Please note- orders placed on a Friday may not be available for pick up the next day. Always wait for an order fulfilment email before heading to the store.
IS EVERYTHING ONLINE AVAILABLE IN STORE?
No. Due to limited space in store and also due to the fact that many items in store can not be shipped due to size and weight, not all products online are available in store- and vice versa. If there's something you see that you like online and you'd like to see it in person, you're probably better off purchasing it and selecting 'pick up' at checkout. When you come to pick it up, if you're unhappy with the product for whatever the reason, we can always cancel the order and you will be issued a refund to the same method of payment you used to make the purchase.
CAN I SEND A PLANT AS A GIFT?
Yes, you can.We will include a special hand written note for you at no extra charge. Simply let us know in the ' Instructions to seller' box on the cart page that it's a gift and tell us what you would like the message to read and we will be happy to accommodate you. If the recipient is in Sydney and you would like your gift delivered we can also work with you on the purchase of a pot so the recipient is truly blown away and has nothing more to do!
WHEN DOES NEW STOCK ARRIVE?
We are constantly growing or sourcing new plants and usually post new stock online Tuesday evenings. We want to ensure only the best quality plants that are healthy and strong are shipped to our customers. The best way to keep up to date with our new merchandise is by subscribing to our newsletter and becoming a green bean.
CAN I COMBINE SHIPPING?
If you have placed an order and it hasn't shipped yet, we are happy to combine shipping if you see something else you want. Simply send us an email with the details of what you would like to add and if it's possible to add it on we will edit your order and send you an invoice to pay the balance. We can generally accept add ons before the 9pm Friday cut off. Please email us at email@example.com.
DO YOU ACCEPT RETURNS?
Unfortunately, we cannot offer refunds or accept returns but if you have an immediate concern directly after receiving your items, please message us. Our plants are packaged extremely carefully and posted in order to reach their destination as quickly as possible. We only source and grow healthy plants, ensuring what we sell is excellent quality. If there is an issue, please contact us. We are aware sometimes plants and boxes can be affected by transport-- please alert us immediately so we can work with you for a resolution. Pics are also very helpful!
DO YOU HAVE A LOYALTY PROGRAM?
Yes, we do! Points are earned automatically just for shopping, or earn additional points for referring a friend. We will even give you points just for having a birthday! You will be notified when you have earned enough points to redeem so it really is easy. Simply create an account or click on the rewards logo on the bottom right of our website.
CAN I BE NOTIFIED WHEN A PLANT IS BACK IN STOCK?
On the product details page of an out of stock product you will see a bar that reads 'notify when available'. Simply click on that, enter either your mobile number or email address, and you will be instantly notified when that item is re-stocked. Be quick though, as sometimes there are 100 people waiting on a plant that we can only manage to get 1 or 2 dozen of so they can sell out again within minutes!