FAQs

 

  CAN I SEND A PLANT AS A GIFT?

Yes. We can also include a hand written note for you at no extra charge. Simply let us know in the 'Instructions to seller' box on the cart page that it's a gift, and include your message. If the recipient is in Sydney and you would like your gift hand delivered, we can also work with you on finding a matching pot, ensuring the perfect gift!

WHEN IS NEW STOCK ADDED?

 We are constantly growing or sourcing new plants and usually post new stock online Wednesday evenings. The best way to keep up to date with our new merchandise is by subscribing to our newsletter and becoming a green bean. Subscribing also ensures you get advance notification of sales and promotions, or subscriber only offers.

 DO YOU HAVE A LOYALTY PROGRAM?

Yes. Create an account simply by clicking on the rewards logo on bottom right of screen. Earn points ( or 'beanz' as we call them ) simply by making purchases. You can also earn extra beanz by referring friends, and you even receive bonus beanz on your birthday! 

 CAN I BE NOTIFIED WHEN A PLANT IS BACK IN STOCK?

 Yes. On the product details page of an out of stock product you will see a bar that reads 'notify when available'. Simply click on that, enter either your mobile number or email address, and you will be instantly notified when that item is re-stocked. Be quick though, as sometimes there are more people on the list than plants available and they can sell out again super quickly!

 IS THERE PLANT CARE INFO ON YOUR WEBSITE?

 Yes. You will usually find basic plant care in the description of each plant. There is a lot of info available online if you would like more detailed instructions. We have also teamed up with 'Greg'- an amazing personalized plant care app available for iPhone. Get more info here or click here to download!