DO THE PLANTS COME IN POTS?
Most of the time the plants will ship in their nursery pots. Occasionally, due to large plants or a large order we may have to send the plants semi-bare rooted.WHERE DO YOU SHIP?
We can ship anywhere in Australia excluding NT, WA, and TAS. Unfortunately those states have quarantine laws which do not allow us to ship there. For those living in NT, WA, and TAS, you may wish to contact https://homeofhouseplants.com.au/ or https://www.rareplants.net.au/ to find out about their concierge service. Many of our customers regularly use them. Plants sent via a concierge service will always ship bare rooted.
HOW LONG DOES MY ORDER TAKE TO ARRIVE?
Orders will post Monday through Thursday. The cut off time for next weeks orders is midnight Saturday. You will have the option to track your parcel and/or receive notifications through SMS or email. Most orders arrive a couple of days after they ship however due to Covid, delays may be possible.
DO YOU SEND UPDATES?
There will be no further updates until your order ships. If you do not receive your confirmation email it's probably a good idea to check the junk/spam folder as they sometimes end up there. If your order takes an unusually long time to arrive and the plants are not healthy or arrive damaged, please take as many pics as possible, including the box if it's damaged, and send them to us at firstname.lastname@example.org so we can make it right.
DO YOU DELIVER?
Yes! We deliver within 15 km or our delivery base in Hurstville for a flat rate of $12.95. Deliveries are on Sundays and you will receive an email the day before letting you know what time to expect your order. Orders placed after midnight Friday may not be delivered until the following week. Please contact us at email@example.com if you have any questions, live outside the delivery zone, or require Mon to Fri delivery, and we will do our best to accommodate.
CAN I PICK UP IN STORE?
If you would like to pick up your order from our store there is no additional charge. Pick up hours are Fridays and Saturdays from 10 am - 4 pm, and Sunday from 11 am - 2 pm. Once notified your order is ready to be picked up please ensure that you pick up your order by 2pm Sunday. The store is closed Mon-Wed so plants not picked up are not able to be cared for and are left there at buyers risk. Orders placed after midnight Friday may not be available until the following week.
Pick up suspended until store re-opens
IS EVERYTHING ONLINE AVAILABLE IN STORE?
No. Due to limited space in store and also due to the fact that many items in store can not be shipped due to size and weight, not all products online are available in store- and vice versa. If there's something you see that you like online and you'd like to see it in person, you're probably better off purchasing it and selecting 'pick up' at checkout. When you come to pick it up, if you're unhappy with the product for whatever the reason, we can always cancel the order and you will be issued a refund to the same method of payment you used to make the purchase.
CAN I SEND A PLANT AS A GIFT?
Yes, you can. We will include a special hand written note for you at no extra charge. Simply let us know in the ' Instructions to seller' box on the cart page that it's a gift and tell us what you would like the message to read and we will be happy to accommodate you. If the recipient is in Sydney and you would like your gift delivered we can also work with you on the purchase of a pot so the recipient is truly blown away and has nothing more to do!
WHEN DOES NEW STOCK ARRIVE?
We are constantly growing or sourcing new plants and usually post new stock online Tuesday evenings. We want to ensure only the best quality plants that are healthy and strong are shipped to our customers. The best way to keep up to date with our new merchandise is by subscribing to our newsletter and becoming a green bean.
CAN I COMBINE SHIPPING?
If you have placed an order and it hasn't shipped yet, we are happy to combine shipping if you see something else you want. Simply send us an email with the details of what you would like to add and if it's possible to add it on we will edit your order and send you an invoice to pay the balance. We can generally accept add ons before the Saturday midnight cut off. Please email us at firstname.lastname@example.org.
DO YOU ACCEPT RETURNS?
Unfortunately, we cannot offer refunds or accept returns but if you have an immediate concern directly after receiving your items, please message us. Our plants are packaged extremely carefully and posted in order to reach their destination as quickly as possible. We only source and grow healthy plants, ensuring what we sell is excellent quality. If there is an issue, please contact us. We are aware sometimes plants and boxes can be affected by transport-- please alert us immediately so we can work with you for a resolution. Pics are also very helpful!
DO YOU HAVE A LOYALTY PROGRAM?
Yes, we do! Points are earned automatically just for shopping, or earn additional points for referring a friend. We will even give you points just for having a birthday! You will be notified when you have earned enough points to redeem so it really is easy. Simply create an account or click on the rewards logo on the bottom right of our website.
CAN I BE NOTIFIED WHEN A PLANT IS BACK IN STOCK?
On the product details page of an out of stock product you will see a bar that reads 'notify when available'. Simply click on that, enter either your mobile number or email address, and you will be instantly notified when that item is re-stocked. Be quick though, as sometimes there are 100 people waiting on a plant that we can only manage to get 1 or 2 dozen of so they can sell out again within minutes!