HAS MY ORDER SHIPPED YET?
Since the shipping dates are shown at checkout (see pic below)
and the shipping process is explained in the confirmation email, there will be no further updates until your order ships. If you do not receive your confirmation email it's probably a good idea to check the junk/spam folder as they sometimes end up there. If you've not received one it works like this: Orders placed before 9pm Friday ship the following Mon-Wed. Orders placed after 9pm Friday won't ship until the week after. Once shipped, most orders are received next day, or 2 days for outside metro or rural areas, but this is not guaranteed. Unfortunately, once Auspost picks it up it is out of our hands. If your order takes an unusually long time to arrive and the plants are not healthy or arrive damaged, please take as many photos as possible, including the box if it's damaged, and send them to us at email@example.com so we can make it right.
HOW LONG DOES MY ORDER TAKE TO ARRIVE?
Orders will post Monday through Wednesday via Auspost express. The cut off time for next weeks orders is 9pm each Friday. You will have the option to track your parcel and/or receive notifications through SMS or email. We post our plants semi bare-rooted to receive minimal shock. We package our plants to ensure they do not move during transport and will remain healthy.
WHERE DO YOU SHIP?
We can ship anywhere in Australia excluding NT, WA, and TAS. Unfortunately those states have quarantine laws which do not allow us to ship there. For those living in NT, WA, and TAS, contact us in regards to ordering. Shipping is a flat rate of $14.95. Orders over $150 receive free shipping.