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WHAT SHIPPING OPTIONS DO YOU OFFER?
All orders ship via Auspost express for a flat rate of $12.95. If you would like us to add signature on delivery it is $15.95. For customers within 15 km of our delivery base in Hurstville we offer local hand delivery, which is a flat rate of $12.95.
CAN I PICK UP IN STORE?
If you would like to pick up your order from our store there is no additional charge. Pick up hours are Fridays and Saturdays from 10 am - 4 pm, and Sunday from 11 am - 2 pm. Once notified your order is ready to be picked up please ensure that you pick up your order by 2pm Sunday. The store is closed Mon-Wed so plants not picked up are not able to be cared for and are left there at buyers risk. Orders placed after midnight Friday may not be available until the following week.
Pick up suspended until store re-opens
HOW DO YOU SHIP THE PLANTS?
Most of the time the plants are sent in their nursery pots. Occasionally, due to large plants or a large order we may have to ship bare rooted. We use compostable plastic bags and 100% biodegradable 'foam peanuts'. We also sometimes recycle non biodegradable materials that have been used when orders have been shipped to us.
DO YOU SEND UPDATES?
There are no updates until your order ships. Orders placed before midnight Saturday ship the following Mon - Thur, excluding public holidays. You will have the option to track your order via sms or email updates.
HOW LONG DOES MY ORDER TAKE TO ARRIVE?
We ship every Monday through Thursday via Auspost. The cut off time for next weeks orders is midnight Saturday. Most orders arrive a couple of days after they are shipped however due to Covid, delays may be experienced.
WHERE DO YOU SHIP?
We can ship anywhere in Australia excluding NT, WA, and TAS. Unfortunately those states have quarantine laws which do not allow us to ship there. For those living in NT, WA, and TAS, you may wish to contact https://homeofhouseplants.com.au/ or https://www.rareplants.net.au/ to find out about their concierge service. Many of our customers regularly use them. Plants sent via a concierge service will always ship bare rooted.
WHAT IF MY ORDER ARRIVES DAMAGED?
99.9% of orders arrive in great condition. If however, your plants or pots arrive in poor condition, please send us as many pics as possible- including the box if it's damaged- and send them to us at firstname.lastname@example.org so we can work out a solution.